Privacy Policy for NdovuSEOLabs LTD
Last Updated: September 3, 2025
At NdovuSEOLabs LTD (“NdovuSEOLabs,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.ndovuseolabs.co.ke), engage with our services, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services, including SEO, web development, CRO, digital strategy, paid advertising, and email marketing. The types of information we collect include:
1.1 Personal Information
- Contact Information: Name, email address, phone number, company name, and mailing address provided when you contact us, request a proposal, or engage our services.
- Account Information: Login credentials, billing details, and preferences if you create an account with us.
- Communication Data: Information from emails, phone calls, or forms submitted via our website or other channels.
1.2 Non-Personal Information
- Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, time spent, and referral URLs.
- Analytics Data: Aggregated data collected via tools like Google Analytics to understand website performance and user behavior.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, track website usage, and deliver targeted advertising.
1.3 Information from Third Parties
- We may receive data from third-party platforms (e.g., social media, advertising partners) when you interact with our ads or connect with us via those platforms.
2. How We Use Your Information
We use the collected information to provide, improve, and personalize our services. Specific uses include:
- Service Delivery: To deliver SEO, web development, CRO, digital strategy, paid advertising, and email marketing services tailored to your needs.
- Communication: To respond to inquiries, provide proposals, send updates, or communicate about our services.
- Website Optimization: To analyze usage patterns, improve website functionality, and enhance user experience.
- Marketing and Advertising: To deliver personalized ads, retargeting campaigns, and promotional content (e.g., newsletters, email campaigns).
- Analytics and Reporting: To measure campaign performance, track ROI, and generate insights for our clients.
- Legal Compliance: To comply with applicable laws, regulations, or legal processes.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
- Service Providers: With trusted third-party vendors (e.g., hosting providers, analytics tools, payment processors) who assist in delivering our services, subject to confidentiality agreements.
- Business Partners: With partners involved in joint marketing efforts or co-branded services, with your consent where required.
- Legal Obligations: When required by law, such as in response to a court order, subpoena, or regulatory request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
- With Your Consent: When you explicitly agree to share your information for specific purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website performance. These include:
- Essential Cookies: Necessary for website functionality (e.g., session management).
- Performance Cookies: To track website usage and improve performance (e.g., Google Analytics).
- Marketing Cookies: To deliver personalized ads and retargeting campaigns.
You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Note that disabling cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Usage and analytics data may be retained indefinitely in aggregated, anonymized form for reporting and analysis.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Opt-Out: Opt out of marketing communications or targeted advertising.
- Data Portability: Request a transferable copy of your data.
To exercise these rights, contact us at info@ndovuseolabs.co.ke or +254715357344. We will respond within a reasonable timeframe, in accordance with applicable laws.
8. Third-Party Links and Services
Our website may contain links to third-party websites or services (e.g., social media platforms, partner sites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.
9. International Data Transfers
As a Kenya-based company, your data is primarily processed in Kenya. However, we may transfer data to service providers or partners located outside Kenya (e.g., cloud hosting providers). We ensure such transfers comply with applicable data protection laws and include appropriate safeguards.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date. We encourage you to review this page regularly.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
NdovuSEOLabs LTD
Nairobi CBD, Kenya
Phone: +254715357344
Email: info@ndovuseolabs.co.ke
Website: www.ndovuseolabs.co.ke
We are committed to addressing your concerns promptly and transparently.