Terms and Conditions for NdovuSEOLabs LTD
Last Updated: September 3, 2025
Welcome to NdovuSEOLabs LTD (“NdovuSEOLabs,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website (www.ndovuseolabs.co.ke), services, and any related products or content provided by NdovuSEOLabs LTD, including but not limited to SEO, web development, CRO, digital strategy, paid advertising, and email marketing services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. General Terms
1.1 Acceptance of Terms
By using our website, submitting inquiries, requesting proposals, or engaging our services, you agree to comply with these Terms and any applicable laws. These Terms apply to all users, including individuals, businesses, or other entities.
1.2 Modifications
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated Terms.
1.3 Eligibility
Our services are intended for individuals and businesses capable of entering legally binding contracts. By using our services, you confirm that you are at least 18 years old or have the legal authority to enter into agreements.
2. Services
NdovuSEOLabs provides digital marketing and related services, including but not limited to:
- SEO Services (Technical SEO, E-commerce SEO, Website Auditing)
- Web Development (Website Redesign, Mobile Optimization, UX/UI)
- Conversion Rate Optimization (A/B Testing, User Behavior Analysis, Landing Page Optimization)
- Digital Strategy (Market Research, Competitor Benchmarking, Multi-Channel Planning)
- Paid Advertising (PPC Campaign Management, Social Media Ads, Retargeting Strategies)
- Email Marketing (Campaign Design, Segmentation, Performance Tracking)
2.1 Service Agreements
Specific services will be governed by separate service agreements or contracts outlining scope, deliverables, timelines, and payment terms. These Terms supplement, but do not replace, any such agreements.
2.2 Service Limitations
While we strive to deliver measurable results, we do not guarantee specific outcomes (e.g., search engine rankings, traffic increases, or sales) due to factors beyond our control, such as search engine algorithms or market conditions.
3. User Responsibilities
3.1 Accurate Information
You agree to provide accurate, complete, and up-to-date information when engaging with our services, submitting forms, or communicating with us.
3.2 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Notify us immediately of any unauthorized use at info@ndovuseolabs.co.ke.
3.3 Prohibited Activities
You agree not to:
- Use our website or services for unlawful purposes or in violation of these Terms.
- Attempt to gain unauthorized access to our systems, servers, or data.
- Copy, reproduce, or distribute our content without permission.
- Engage in activities that could harm our website, services, or reputation.
4. Payments and Fees
4.1 Payment Terms
Fees for services will be outlined in the relevant service agreement. Payments must be made in accordance with the agreed terms, including due dates and methods.
4.2 Late Payments
Late payments may incur additional fees or interest, as specified in the service agreement. We reserve the right to suspend services for non-payment until the outstanding balance is cleared.
4.3 Refunds
Refunds, if applicable, will be handled per the terms of the service agreement. Generally, services rendered (e.g., completed SEO audits, campaigns, or web development work) are non-refundable unless otherwise agreed.
5. Intellectual Property
5.1 Ownership
All content on our website, including text, graphics, logos, and software, is the property of NdovuSEOLabs or its licensors and is protected by copyright and intellectual property laws.
5.2 Client Content
You retain ownership of any content you provide to us (e.g., website content, images). By providing such content, you grant us a non-exclusive, royalty-free license to use, modify, and distribute it solely for the purpose of delivering our services.
5.3 Deliverables
Ownership of deliverables (e.g., website designs, SEO reports) will be specified in the service agreement. Typically, deliverables are transferred to the client upon full payment, subject to any licensing restrictions.
6. Confidentiality
We will treat all non-public information provided by you as confidential and will not disclose it to third parties except as necessary to provide our services or as required by law. You agree to treat any proprietary information provided by NdovuSEOLabs (e.g., strategies, reports) as confidential.
7. Limitation of Liability
To the fullest extent permitted by law, NdovuSEOLabs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including but not limited to loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.
8. Indemnification
You agree to indemnify and hold harmless NdovuSEOLabs, its affiliates, employees, and agents from any claims, losses, or damages (including legal fees) arising from your use of our services, violation of these Terms, or infringement of third-party rights.
9. Termination
9.1 By You
You may terminate your engagement with our services as outlined in the service agreement, subject to any notice periods or outstanding payments.
9.2 By Us
We reserve the right to terminate or suspend services or access to our website if you violate these Terms, fail to make payments, or engage in prohibited activities.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of Kenya. Any disputes arising from these Terms or our services shall be resolved through negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.
11. Third-Party Services
Our services may involve third-party platforms (e.g., Google Analytics, social media ad platforms). We are not responsible for the performance, policies, or availability of these third-party services. You are responsible for complying with their terms of use.
12. Force Majeure
NdovuSEOLabs shall not be liable for delays or failure to perform due to circumstances beyond our control, including but not limited to natural disasters, internet outages, or government actions.
13. Contact Us
For questions, concerns, or complaints regarding these Terms or our services, please contact us at:
NdovuSEOLabs LTD
Nairobi CBD, Kenya
Phone: +254715357344
Email: info@ndovuseolabs.co.ke
Website: www.ndovuseolabs.co.ke
14. Miscellaneous
- Entire Agreement: These Terms, along with any service agreements, constitute the entire agreement between you and NdovuSEOLabs.
- Severability: If any provision of these Terms is found to be invalid, the remaining provisions will remain in effect.
- No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.